Help Centre

The Short answer here is – yes. The action of vaping is not banned or outlawed in any state or territory in Australia. There are the usual excursion zones in certain areas such as no-smoking areas, as some states do not provide split legislation for smoking and vaping. We recommend that you look into the state and federal laws that apply to you specifically in your place of residence.

Most of the confusion with vaping being legal/illegal comes from the lack of clarity surrounding the legality of liquid nicotine, not the act of vaping itself. Here is a handy link to Legalize Vaping Australia site that has an up-to-date table on the laws state by state surrounding this if you would like some more in-depth information.

Vaping is technically classified as “the action or practice of inhaling and exhaling the vapor produced by an electronic cigarette or similar device.” Here is a little bit of history as to how vaping came to be what it is today.

In 1927, Joseph Robinson applied for a patent for an electronic vaporizer. Its intended purpose was to be used for medicinal compounds. The patent was approved in 1930 however, the device was never made available for sale. The patent was stated as “for holding medicinal compounds which are electrically or otherwise heated to produce vapors for inhalation.”

The early E-cigarettes' can be traced back to an American man Herbert A. Gilbert. In 1963 Mr. Gilbert patented “a smokeless non-tobacco cigarette” that involved “replacing burning tobacco and paper with heated moist, flavored air”. Although there were a few prototypes, it received little attention and was never taken up commercially because at the time, smoking was still fashionable. Gilbert said in 2013 interview, that today’s e-cigarettes follow the basic design set forth in his original patent.

Hon Lik is often credited with the invention of the modern e-cigarettes', however tobacco companies have been developing nicotine generation aerosol devices since as early as 1963. A division of Phillip Morris released the Mark Ten E-Cigarette that had been in development since 1990.

In 2001 Hon Lik though of using high frequency ultrasonic vibrations to heat a jet of nicotine containing liquid to create a smoke-like vapour. He later found however that using resistance heating obtained better results, but the new difficulty was scaling down the device to a small enough size. Hon’s invention was designed to be an alternative to smoking rather than just another way to smoke. He saw is as the digital camera taking over the film camera. A patent was registered in 2003 by Hon Lik that resembles the basics of e-cigarettes that we know today. This is why Hon is often credited with developing the first commercially successful electronic cigarette.

The E-cigarette was first introduced into the Chinese market in 2004. Many different versions made their way to the US, sold mostly online by small marketing firms. Then then entered the European and US major markets in 2006 and 2007 and began to rise in popularity.

The company that Hon worked for filed an international patent in November 2007, however many other Chinese and US companies copied his design illegally, so Hon has not received much financial reward for his life saving invention. Some US manufacturers have later compensated HON with out of court settlements.

Vaporisers have been through numerous different “generations” of design since then to become what vaping is today.

"Although not risk-free, e-cigarettes are much less harmful than smoking – at least 95%. With the risk of cancer calculated to be less than 1%" Public Health England. Key questions and findings from our e-cigarette evidence update.

The quote above should be enough to satisfy the general question, but as for everything you read on the internet, it is always a good idea to do your own research from credible sources.

THE COIL

A vaporiser work by using a heating element (coil) to heat up your eliquid to a temperature where it vaporises, hence the name “a vaporiser”. The coil itself is powered by the electrical circuit/battery of the vaporiser.. 

THE COTTON

The cotton commonly found in most coils serves a purpose to soak up eliquid and hold it against the metal element of the coil so that there is always liquid ready to be vaped.

THE BATTERY

Batteries found in vaporisers for the majority are rechargeable lithium ion batteries either built into the device permanently or removeable in a lot of cases. Lithium ion batteries are found in all sorts of common household and personal equipment.

"E-cigarettes were more effective for smoking cessation than nicotine-replacement therapy’ and ‘provided greater satisfaction and rated as more helpful to refrain from smoking that nicotine replacement products" Prof Peter Hajek. A randomized trial of e-cigarettes versus nicotine replacement therapy. New England Journal Medicine 2019

The quote above should be enough to satisfy the general question, but as for everything you read on the internet, it is always a good idea to do your own research from credible sources.

MTL - Mouth To Lung

With mouth to lung (M2L or MTL) vaping, you draw the vapour into your mouth first, collect it there, then breathe it fully into your lungs. Smokers will be particularly used to mouth to lung vaping, as it’s a similar process to smoking cigarettes. This is because of the way smokers have to draw in the smoke from cigarettes and gather it in their mouths before they can inhale the smoke into their lungs. Early adopters of e-cigarettes also had to vape like this, because of the way basic e-cigarettes mimicked tobacco cigarettes. Now that vaping has become more sophisticated and e-cigs and vapes more accessible, people enjoy a mouth to lung vape because of the benefits it offers rather than from necessity. Mouth to lung vaporisers are often cheaper to run because the reduced power makes it go through less e-juice. The cost of the replacement coils is also usually lower lower than their DTL alternatives.

DTL - Direct to Lung

Unlike a mouth to lung vape, direct to lung (DL or DTL) vaping is more like simply breathing air– you inhale the vapour straight into your lungs without letting it linger in your mouth. For this reason, direct to lung vaping can be more intense and satisfying than MTL vaping for most people. However, most people don’t vape like this when they start out, but it has become popular in recent years due to the rise in hobby vaping and cloud chasing. That is, assuming that your vape is compatible with DL vaping - some e-cigs are designed to be used specifically for MTL to simulate smoking.

The most common causes of a vaporizer leaking are usually a very straight forward issue that is easy to fix. Here is a small list of things to consider when attempting to remedy a leaking vape. Keep in mind, this is not every potential issue that can cause leaking, but a comprehensive list.

COIL ISSUES

HOW OLD IS YOUR COIL?

A very common misconception about coils and vaping is that they are only worn out then they completely stop working, this is incorrect. The main indicator that a coil is ready to be changed is the flavor produced from it. When you have a nice fresh coil you will get full and clean flavor of what you are vaping. Over time as the coil degrades, the flavor can shift in a multitude of different ways including but not limited to a lack of flavor, or a burnt taste coming through.

OTHER COIL ISSUES

Other than general wear and tear, there are a few factors that can cause a coil to burn out pre maturely causing unexpected leaks. 

POCKET FIRING

If you have accidentally left your device on in your pocket/bag and it has fired for a period of time accidentally, this can cause your coil to overheat and burn out. 

INCORRECT WATTAGE

Another thing that can cause a coil to burn is running a coil above or below its recommended wattage range. If you run a coil above the specified range, it can cause the coil to dry out faster than  it can replenish the juice through wicking. If it is run below the wattage written on the coil, the juice may not be vaporized as fast as it is soaked into the coil causing it to run “wet” and leak small amounts of juice.

CRACKED GLASS

It is very common when using a vaporizer with a glass tank that in the case of accidental droppages that the glass can crack/shatter. Sometimes the crack can be rather hard to see, so make sure to check it thoroughly. 

MISSING/DAMAGED ORINGS AND SEALS

When pulling a tank apart to change a coil or clean it, it is rather common that some people accidentally misplace a seal. Make yourself familiar with where seals should be in the tank when you get a new product so that if there is any leaking issues, you can assess if there may be one missing and/or damaged.

ELIQUID ISSUES

Not all e-liquids are created equal. There is usually a specified variance in the vegetable glycerine (VG) and propylene glycol (PG) ratios in liquids to suit different devices. 

E-LIQUID IS TOO THIN

For the vast majority of modern vaporisers, a minimum ratio of 65% VG is recommended. If your VG ratio is lower than this, the liquid may be too thin for the coil and will absorb into the coil too quickly, oversaturating (flooding) it and causing it to leak.

TEMPERATURE ISSUES

In hotter climates, and even more prevalent during summer is heat related issues. When you heat an e-liquid, either through vaping or through general external temperatures, the liquid itself will become thinner. The opposite is also true for colder climates. If the liquid becomes warm enough, its can drop below the viscosity threshold needed for your device and begin to oversaturate (flood) the coil, causing leaking issues.

How long a bottle of e-juice will last is a very open question. To generalize, with a MTL device, somewhere between 1-3 weeks for a 30ml bottle is fairly standard, whereas for a DTL device, 5-10 days for a 30ml is a good estimation. Keep in mind that there are a lot of factors that determine how long a bottle of e-juice will last you, so this is only a general guide. E-liquid has a very long shelf life also. Most bottles of e-liquid can last up 2 two years if stored in the correct conditions. If you are unsure if a bottle is still ok to use, it is best to speak to an industry professional or play it safe and throw it out.

As above, towards the end of a coils life, there will be a very noticeable drop in the amount of flavor produced, and the coil will loose quite a bit of its absorbency. The flavor change is the easiest indicator to keep track of for most new vapers. 

You may well overshoot your first coil change, but once you finally change it you will straight away notice the massive flavor increase and it will become progressively easier to pick the difference each time until you can tell straight away every time.

Coils on average with daily usage should last between 1-2 weeks. There are some people that choose to run their coils for longer than this, but after this time period, there is usually a very noticeable drop in the amount of flavor produced, and the coil will loose quite a bit of its absorbency.

Some people choose to set a predetermined schedule for changing their coil to make life easier e.g. Change your coil every Sunday night before the start of the new week.

When it comes to general cleanliness, vaporizers stay relatively clean naturally if you look after them as you would any other product you are going to put in your mouth. The only parts that tent to require regular cleaning are the battery terminals (if you device has them) and the mouthpiece (drip tip). If you would like to completely clean your tank, a good time to do this is when you are changing a coil, as the tank will be dismantled anyway. When choosing to clean your tank, make sure you pull all of the removeable components apart, including removing the easy to access o-rings. A good wash in some warm soapy water and then a rinse with clean water will remove 99% of day to day grime that can build up on your tank. For any more stubborn parts, isopropyl alcohol or an ultrasonic cleaner can be utilized with caution.

Priming a coil is what is recommended to do with each coil prior to using it for the first time. To properly prime a coil, you should remove it from the packet, and squeeze a small quantity of juice onto the exposed cotton at the top of the coil and let it soak in.

Repeat this 2-3 times until you are satisfied that the top of the coil is fully saturated with juice. From here, install the coil into the tank and fill the reservoir. Let the tank sit for 5-10 minutes before use to ensure that the coil is fully soaked, and remember, the longer the better.

Super Vape Store accepts payment in the forms of Cash, Visa, Mastercard and Zippay both instore and online.

Unfortunately this is not a straight forward answer as the price varies depending upon the delivery location. It also varies upon whether you choose regular or express postage.

If you would like a shipping quote, you can obtain one by starting the checkout process for what you would like to order and getting to the shipping page.

All domestic orders over $99 are shipped via express post* (T&C apply - Under 5kg. Very heavy and/or remote addresses may incur a surcharge)

New orders are typically packed within 1-2 business days of ordering and delivered within the time frame specified at Australian Post. All online orders are sent from our warehouse. The time frames from Australian Post are merely a guide. Once your order has been shipped, you will receive an email confirmation with an order tracking number (if available) and information on how to track your package.

Once you place you order with super vape store you will receive an order confirmation message. Once the order is dispatched you will also receive tracking details for you package, they can be tracked there.

Super Vape Store and its subsidiaries strive to take all possible measures to protect any customer information gathered whilst using our website. We do not and will not provide your information to any unauthorized third party.

New orders are typically packed within 1-2 business days of ordering and delivered within the time frame specified at Australian Post. Australian Post’s delivery timeframe can vary widely varies depending upon the delivery location. 

It also varies upon whether you choose regular or express postage. If you would like a shipping quote, you can obtain one by starting the checkout process for what you would like to order and getting to the shipping page.

In terms of vaping, propylene glycol is one of the major base components used in the creation of modern e-juices. It is a viscous, colorless liquid which is near odorless but possesses a faint sweet taste.

Propylene glycol is used in a variety of applications other than vaping.

·         In the food/drinks industry, PG is used in items such as coffee based drinks, liquid sweeteners, ice cream, whipped dairy products and sodas.

·         In the pharmaceutical industry, PG is also used for things such as in alcohol based hand sanitizers as PG is a humectant that prevents the skin from drying. PG also gets used as a solvent in many medicines including oral, injectable and topical as many pharmaceutical drugs are insoluble in water so PG is used in its stead.

·         In the cosmetics industry PG is very commonly used as a carrier base for many types of makeup.

Glycerine, also known as Glycerin or Glyco, is a simple polyol compound. It is a colorless, odorless, viscous liquid that is sweet-tasting and non-toxic. As with PG, VG has numerous different applications across a variety of industries and this is only the tip of the iceberg for uses.

·         In the food industry, VG serves as a humectant, losvent, and swetner that may also help preserve foods. It is also used as filler in low-fat foods e.g. cookies and as a thickening agent in liqueurs.

·         In the medical pharmaceutical and personal care industries VG has quite a few different uses. Glycerine is slightly anti microbial and antiviral, it is an FDA approved treatment for wounds. Glycerol is also use pharmecuitically to improve smoothness, providing lubrication, and as a humectant in medical applications. 

The initial performance of vapourisers did not meet the expectations of most users. Some users starter to modify their devices with different parts and components in order to try and make for a more satisfactory experience. This is where the name “Mod” comes from.

Squonking is a relatively new term in vaping. Squonking is talking about the use of a squonk mod, or a squonker as they are also known. Squonk mods are a specialist type of mod that has an inbuild juice reservoir, usually in a soft silicone bottle inside the device. They are commonly used with bottom fed RDA/RDTA’s to facilitate the movement of the juice from the inbuilt bottle into the atomizers reservoir. When the bottle inside the device is compressed or squeezed, the pressure change forces the liquid to travel through a tube that is connected to the 510 connection leading to the atomizer on the device – in turn feeding fresh liquid to the cotton/coils. Whilst squonk mods are not for everyone, their popularity boomed into life in late 2018 to early 2019 with most major manufacturers releasing some sort of squonk mod.

Warranty and Refund Policy

Super Vape Store offers a 3 Month Warranty and Refund Policy.   We also understand how daunting it can be to purchase your first product and then how frustrating it is to find out its faulty, hence why we try and provide a speedy and comprehensive warranty service to our customers.

Important Note

Any purchase made in store – should be returned to that store it was purchased from.

Vaping products can be quite complex and confusing, unless you’ve done some research on the product prior to purchase.

Before you start with the returns process, we advise to read the manual that came with your product, and start off with simple troubleshooting steps.  For example, if the mod is not turning on, try to charge the product, or change the batteries.  If these steps don’t work, its likely to be faulty.

Also please note, that if your product was sent back and is deemed “NOT FAULTY” by our assessment team, a shipping fee of $10 will be applied to get this product sent back to you.  If the product is faulty the shipping is on us.

You must provide proof of purchase, or have the product on your Super Vape Store account to process a claim.

For more information visit https://www.accc.gov.au/

What’s Covered under the Warranty?

Our warranty covers any manufacturing faults and defects, major malfunctions and any other issue that is not result of your actions or inactions.

The warranty does not cover accidental damage or any damage that was caused by incorrect or unusual procedures not used in accordance with the manufacturer’s instruction booklet.  Ordinary wear and tear is also not covered.

We do not refund or exchange items, because change of mind or you simply do not like the product or product if it has been used.  We can however exchange or refund product if it is unused and sealed.

Excluded items

Below is a list of excluded items from the warranty policy.  If any of these products are found to be faulty, unfortunately due to their status, they cannot be refunded or returned.

·         E-Liquids – All e-liquids contain food grade ingredients and are considered a consumable and perishable product.  No returns or exchanges will occur with these unless it’s a direct result from manufacturing.

·         Concentrates/PG and VG – Same as above with regards to food grade ingredients.

·         Coils, Wire and Cotton – As these products are considered consumable products no refunds or exchanges will take place if the product has been removed from its original packaging.

·         Batteries – (are excluded from 3-month warranty) But come with a fourteen (14) day warranty period, to ensure you receive them in good working condition. 

·         USB Charged Products (DOES NOT INCLUDE inbuilt battery kits or mods) – We always specify at time of purchase, not to use the inbuilt USB charging port on the products.    We do not offer returns or refunds on any products that have been damaged by using the USB charging.  The only exception to this is if the mod has inbuilt batteries, which require charging through USB port.  Make sure care is taken when plugging your device into charge.

Returns Process

If you have received a faulty product or something has happened you have 2 options.

1.       Head into your local SVS store to process it and get assessed.

2.       Fill in the Warranty Request Form located here https://supervapestore.com.au/pages/warranty  Then await a response from our Customer Service team. (First response can take up to 24 hours) Also please note our customer service department is closed on weekends.

If you have headed into your local SVS Store for a return of a product/product your request will be attended to immediately.  The Sales Assistant will fill in your warranty form online so a record is taken.  Unfortunately, sometimes the fault or problem cannot be replicated, and will need to be assessed, if this is the case, the Sales Assistant may ask you to leave your product/product with us for testing.  (This process can take up to three (3) days to complete.  You will be notified as soon as a resolution is prepared.)  The Sales Assistant will take down your name and contact phone number to advise you of the outcome.

If you have filled in your online form, and you have been request to send your product/product back to us for assessment, please forward your product/product with box and all contents to the address below: Super Vape Store Returns Department Unit 10 / 227 Fleming Road Hemmant QLD 4174

Once we have the product the team will assess the faults, you have reported (this process can take up to three (3) days to complete from when the product/product arrives at our warehouse).

Once the assessment is completed, the team will contact you via email or phone, to advise you of the outcome.  If a replacement is needed, the team will provide you with tracking details for the new product.

If you have requested a refund or we can only provide a refund, you will be asked to provide some additional details - https://supervapestore.com.au/pages/refund

For all inquiries about warranty issues please email support@supervapestore.com.au

Below are some explanations and general information relating to the policy outlined above.

Unused Returns

Any item that has been unused and unopened can be returned in the first thirty (30) days.  If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original included accessories.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@supervapestore.com.au

Refunds We cannot offer cash refunds due to company policy. 

We cannot refund via Eftpos in store, due to bank restrictions.

If your product is deemed faulty and a refund is approved, your refund will then be processed, and a credit will be deposited into your bank account or PayPal, within a certain amount of days.

You will be asked once you have been approved to provide more information.  This information will be things like bank details and name, so the refund can be processed for you.

Shipping will not be refunded, but credited to your online account.

Late or missing refunds If you haven’t received a refund yet, first check your bank account/PayPal account again. Next contact your bank/PayPal. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@supervapestore.com.au